Shipping & Return Policies
SHIPPING MATTERS
We will not be liable for incorrect or incomplete address provided by the customers and order may be subjected to top-up for re-delivery.
Delivery method, Shipping cost and Timeframe
Delivery is free store-wide.
Upon order confirmation, your package will be dispatched to our courier partners within 2-3 business days. You can expect your delivery within maximum of 30 days (but there may be unexpected delays due to unforeseen circumstances beyond our reasonable control after handing the package over to third-party courier partners).
Most of our deliveries take between 7-21 days depending on the location of the shipping address.
Return Policy
This policy is only applicable for Defective or Unopened items.
You shall examine the goods upon collection for any deficiencies and/or damages. If any product is found to be expired, missing, incorrect or damaged inside after receiving the order, claims for return (if any) must be lodged to our Customer Service (Refund Unit) at support@firtsnutrient.com within the next 7 business days from the date of delivery/collection; otherwise we shall have the discretion to refuse your request and claims.
All return and refund requests are subjected to management approval. We reserves the right to reject any requests according to returned products’ or unforeseen conditions. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
Refund amount excludes the following:
▸Delivery charges, Promotional items or Vouchers are non-refundable.
▸Only one-time Return & Refund is allowed per order.
▸All goods must be returned (if required to be returned) in original packaging.
Return and Refund Process
Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:
Please provide the following information to our Customer Service Team:
- Full name and Order no.
- Reason(s) for return
- Name of item(s) to be returned and its respective quantity
- Photographs (e.g. the defective part or whole package to show any missing content)
- Please indicate if the seal of item(s) has been removed or unwrapped
*Please note that the customer should bear the shipping cost for returning the item(s) and be responsible for the safety of the delivery (if the return is classified under “Unopened”).
Your refund will be processed as soon as the product you have returned is inspected by our Quality Assurance Team and it is confirmed that it fits within our Return Policy. Once the return has been received, it takes 2-3 business days for the refund to be made.
If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose
If you are facing any problems, kindly contact us at support@firstnutrent.com
